[ < ] | [ > ] | [ << ] | [ Up ] | [ >> ] | [Top] | [Contents] | [Index] | [ ? ] |
Technical support from MySQL AB
means individualized answers
to your unique problems direct from the software engineers who code
the MySQL
database engine.
We try to take a broad and inclusive view of technical support. Almost
any problem involving MySQL
software is important to us if it's
important to you.
Typically customers seek help on how to get different commands and
utilities to work, remove performance bottlenecks, restore crashed
systems, understand the impact of operating system or networking issues
on MySQL
,
set up best practices for backup and recovery, utilize APIs, and so on.
Our support covers only the MySQL
server and our own utilities,
not third-party products that access the MySQL
server, though we
try to help with these where we can.
Detailed information about our various support options is given at http://www.mysql.com/support/, where support contracts can also be ordered online. If you have restricted access to the Internet, please contact our sales staff via email at sales@mysql.com.
Technical support is like life insurance. You can live happily
without it for years. However, when your hour arrives, it becomes
critically important, but it's too late to buy it.
If you use MySQL Server
for important applications and encounter
sudden difficulties, it may be too time consuming to figure out all the
answers yourself. You may need immediate access to the most experienced
MySQL
troubleshooters available, those employed by MySQL AB
.